TANTVA GROUP, is a proprietorship firm located at # 64, S.No. 37/2, Yelachanahalli, Bilikere Hobli, Hunsur Tq, Mysore Dst. Karnataka – 571189
We aim to provide the best User experience to our Users beginning from placing order and/or booking an appointment to initiating a return. While transacting on the Website, you can expect a hassle-free experience in returning the Product and cancelling the Services that you have ordered/booked and can rely on us as your preferred shopping destination or Service location.
This return, refund, and cancellation refund policy (“Policy”), together with the Terms and Conditions [accessible at https://www.tantva.com/terms-conditions/ ] sets out TANTVA procedures and policies in accepting: (a) Return, (b) Refund, and (c) Cancellation thereof. Any return or cancellation of Products or Services by you are subject to the terms and conditions set out under this Policy.
- APPLICABILITY OF POLICY
- (A) By agreeing to use the Website and/or placing a request for purchase of Product(s) and/or Services on the Website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Website.
- (B) Please note that we may from time to time change the terms of the Policy that govern your return, refund and cancellation of an order for Products on the Website. Every time you wish to use the Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.
- TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS
Please carefully read all the parts to understand the conditions applicable in case of returns, refunds and cancellation of a Product.
- (A) RETURN POLICY:
Return Policy:
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an (a) incomplete order, (b) expired product, (c) damaged product, (d) incorrect product please notify TANTVA User Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that TANTVA will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.
User cannot return non-refundable Product; it is User’s responsibility to check whether the Product falls under returnable/non-returnable category before placing an order.
Also, TANTVA reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange”.
(B) REFUND POLICY:
- (i) Refund Policy:
At TANTVA, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:
Full Refund Possible If: - you received a defective item;
- the ordered item(s) is lost or damaged during transit.
- you have received the product that has crossed the expiry date
- (ii) Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing, and we have no control over that. If the mode of refund is by wallet, credit should be available within 24 hours.
- (iii) Cash on Delivery: In order to process such refunds for COD orders, the User will be required to send an email to feedback@tantva.com or call us at 8660575822, 9535797572 . Thereafter, the User will receive a refund to his/her wallet or User’s bank account. In case if it is to be refunded to User’s bank account, the User will have to provide a cancelled cheque leaf and accurate bank details.
- (iv) In those cases, the amount shall be refunded back to the source account of the User.
- (v) TANTVA shall directly refund to the User’s bank account during situations such as –
- a. When excessive price has been charged/collected from the User and amount needs to be refunded;
- b. Any other cases where TANTVA has to refund the amount to the User which righteously belongs to the User.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take User feedback very seriously and use it to constantly improve our quality of service.
- (C) CANCELLATION:
Product Cancellation:
User may cancel the order of a product before it is out for delivery. On the receipt of order cancellation request, your order will be cancelled with immediate effect.
- User Complaints
If you have any queries, do call us 8660575822, 9535797572, email us at feedback@tantva.com, or contact our User support executives through online chat. We’re here for you!